Today, while it was a very slow day at work, I had a very rough day. My very first customer ordered poached eggs but did not bother to tell me how he wanted them cooked (medium or hard), so I guessed medium because that's commonly chosen. That was my first mistake. The customer immediately noticed the eggs looked softish and sent them back, I requested HARD poached eggs and when I got them, they were actually EASY poached eggs. Confused, I showed the cooks that I requested HARD poached eggs after I messed up with the order of medium eggs, why did they give me now easy eggs? The cook that did not speak any English looked confused because she thought that's what I asked for, the cook who did speak English defended her saying she didn't understand what I was saying and that I need to learn to speak Spanish. Uhm, no ma'am! That's not how things work here in America, you need to speak ENGLISH here and you need to make these damn eggs the way I requested!
So, once that ordeal was over with and the customer got his correct eggs, I was putting together another order when I over heard the Spanish cook call me a "pendejo" because I put medium on the ticket and not hard. She said that in earshot of me and even looked at me while she said it! I suppose she did not realize I understand Spanish. I mentioned that to my manager and it was swept under the rug like it didn't matter. The rest of the day the Spanish speaker kept insulting me over those damn eggs.
The second mistake I made was right after I had calmed down from the first incident. I took a guys to go order and put it together myself. Everything was put together correctly except that I had hastily forgotten to put the bacon and sausage in the box. The guy phoned my manager and she had to give him a coupon or something because he complained about now being late for work. She was very upset and said "I had to stop what I was doing to deal with this" when all she was doing was chowing down on some food previously in the server alley. A coworker that stated a week or so ago that when I say "excuse me" while passing is rude, chimed in with the shit talk about me. I broke down crying after a customer saw me talking to the buser about the situation and stated that now his waffle is cold because I took too long to bring him syrup because I was "visiting" instead of bring it quickly.
On top of everything, I was not tipped as much today. I made a total of $75 when I normally make way above that even on slow days. I acknowledge my mistakes and I know I only had a bad day because I made mistakes that I should not have made but why do my coworkers and kitchen staff have to be so toxic and vile about it all? Have they never made some mistakes in their life? Sometimes I just feel if they only knew about all I go through mentally, the way I torment myself, they'd be a tad bit nicer. But I guess I can't expect them to understand, some of them don't even understand English.
What's the number to I.C.E?
No comments:
Post a Comment